Terms of service
1. Provider and contact
BridgeBot is operated by Bridge The Gap Sales Ltd, company number 17123996, registered office: Marron Bank, Branthwaite, Workington, United Kingdom, CA14 4SZ.
Contact bridgethegaphq@gmail.com or write to the registered office for support, cancellation, refunds or complaints. These are revised draft terms, not an assertion that they were accepted by existing users.
2. Eligibility
You must be at least 18 and able to enter into a contract. Keep your account secure and do not share credentials. Consumer rights are not removed merely because you use the product for training.
3. Two distinct functions
Simulated practice uses AI-generated fictional conversations, feedback and scores. It is not advice to rely on for legal, medical or financial decisions. Do not include real customers’ or prospects’ personal information in training transcripts.
The CRM is for real business contacts, subject to lawful collection, minimisation, notices and contact rules. It is not limited to simulated training. Public-subscriber CRM and compulsory BTG programme tracking have separate privacy notices and the distinct terms below.
4. CRM terms and acceptable use
For public subscribers, BTG supplies the personal CRM on the basis of the final approved processing agreement, where the agreed controller/processor allocation applies. That agreement is still a draft and must be executed before reliance on it.
For BTG programme students, logging and explicitly assigned coach visibility support BTG’s coaching purposes. Programme requirements and any controller arrangement must be supplied separately before enrolment; they are not hidden in the public-subscriber terms. A BTG CRM grant does not confer paid practice access.
You must have an appropriate basis to record and contact prospects, give required information, respect objections and keep records accurate. Do not store special-category or criminal-offence data, unnecessary private details or unlawful content. Do not scrape, harass, bypass controls, share credentials or resell access. These duties do not exclude BTG’s own statutory responsibilities.
5. Subscriptions and cancellation
Monthly or annual prices and renewal frequency must be clearly displayed before payment. Subscriptions renew until cancelled. Use the billing portal to stop renewal, or contact us by email or post if you cannot access it. Cancellation of renewal normally leaves access until the paid period ends, without restricting any statutory cancellation right.
We do not treat using BridgeBot or accepting these terms as a waiver of a consumer’s cooling-off rights. Any proposed immediate-supply/withdrawal arrangement must first be classified and approved by the adviser, separately and actively accepted where required, recorded with its wording/version, and confirmed on a durable medium. No such waiver is currently relied upon.
Bridge The Gap Sales Ltd is not VAT registered, as confirmed by the owner. No VAT is charged by us and our receipts must not be represented as VAT invoices. Displayed prices must be the total payable; VAT registration or cross-border obligations require review if circumstances change.
6. Refunds and consumer rights
Your statutory cancellation, refund and other consumer rights are preserved. A blanket “no pro-rata refunds” policy does not override those rights. Contact us about an incorrect charge or a service issue; no 14-day complaint deadline limits a statutory claim. Applicable refunds and cancellation information must be included in the approved purchase flow and confirmation.
7. Your content
You retain any rights you hold in your training messages and CRM content, including lead records, notes, activities and reminders. Individuals retain their data-protection rights; nobody obtains ownership of a person’s personal information through these terms.
You grant only the rights needed to host, secure, display, export and otherwise process your content to supply the applicable function and carry out the agreed lawful instructions/purposes. This does not grant a right to sell CRM content or use it for AI training. BTG retains its rights in the application, code and materials.
8. Access, closure and export
Public subscribers have owner-only CRM access. BTG coach access requires an explicit assignment, approval, MFA and active student BTG membership. Subscription lapse or grant revocation retains read/export and blocks writes unless another valid entitlement exists.
Deleting a lead deletes its live activities and reminders. Closing an account deletes live CRM and queued welcome records and disables access. The current self-service closure requires an export confirmation; separate statutory erasure requests may be made without completing that workflow. See the privacy notice for current retained copies and unresolved retention implementation.
Proportionate suspension may be needed for abuse or security incidents. It does not remove accrued statutory rights or justify withholding a lawful data request.
9. Service standards and liability
We will provide the service with reasonable care and skill and honour applicable statutory standards and remedies. We do not exclude consumer rights with an “as is” disclaimer. AI may make mistakes; this does not remove our legal obligations.
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be excluded or limited. No blanket 12-month-fees cap is applied to consumer claims. Any separate business-to-business limitation requires adviser approval and cannot displace mandatory rights.
10. Law and changes
The proposed governing law is England and Wales, subject to mandatory protections and court rights available to consumers in their country of residence. There is no blanket exclusive-court clause overriding those rights.
Material changes must be communicated clearly and any required agreement obtained; continued use alone is not asserted to validate an unfair change. Upcoming subscription-law changes remain a tracked compliance task.