Data protection complaints
How to complain
If you are unhappy with how Bridge The Gap Sales Ltd handles your personal information, you can complain to us. You do not need a BridgeBot account, a subscription, or to prove your identity with documents to complain. Tell us your contact details, a subject and what has gone wrong.
Email bridgethegaphq@gmail.com, or write to the registered office (Marron Bank, Branthwaite, Workington, CA14 4SZ) marked “Data protection complaint”. A dedicated privacy inbox must be provisioned and tested before it is advertised.
What happens next
We aim to acknowledge your complaint within 30 days and to respond without undue delay. Acknowledgement is not the same as our final response: the 30 days is when you should hear that we have received it, not when the matter is resolved.
You can also complain to the Information Commissioner’s Office at ico.org.uk. Complaining to us first is optional.